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Swimmers to get cash back after pool closure protests

PUBLISHED: 15:27 14 April 2010 | UPDATED: 09:57 12 August 2010

ANGRY: Valerie Crews felt she was being ripped off.

ANGRY: Valerie Crews felt she was being ripped off.

SWIMMERS at a health centre feel they are being taken for a ride by the owners of a health club over the temporary closure of their pool. Club members have criticised the Nuffield Health Centre, Hayes Lane, Bromley, saying that the club has not offered

SWIMMERS at a health centre feel they are being "taken for a ride" by the owners of a health club over the temporary closure of their pool.

Club members have criticised the Nuffield Health Centre, Hayes Lane, Bromley, saying that the club has not offered to reduce fees while the swimming pool is temporarily closed for refurbishment.

Valerie Crews, 73, of Dellfield Close, Beckenham, received a letter from Nuffield Health and Fitness last month, telling her that the swimming pool was being upgraded and would be closed for five weeks from April 6.

Mrs Crews said: "After friends told me that they didn't get a response from the centre manager, I sent a fax to the central office asking to pay half of my fees because I swim twice a week and do one yoga session and one gym session. But I got no reply at all.

"I feel I'm being taken for a ride paying full price for a half service. I just can't believe it."

After failing to receive a reply to her fax, Mrs Crews, who regularly swims 64 lengths of the 20metre pool, sent a second fax to the headquarters of Nuffield Health on April 8 but, as the Times went to press, she still didn't hadn't received a response.

Mrs Crews added: "The club have offered two alternatives, but one, the Nuffield Health Club in Norbury, is too far for members and the other, the Pavilion Leisure Centre, Bromley, is unsuitable for swimming lengths as it has flumes and a wave machine."

A spokesperson for Nuffield Health said: "We are refunding the fees of 50 people who have told us that they only use the pool for swimming and we have subsidised the use of the community pool at the Pavilion Centre.

"We have also put plans in place for extra low-impact aerobics classes.


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