Southern cancels 341 train services - including services to and from Beckenham Junction
PUBLISHED: 13:37 06 July 2016 | UPDATED: 13:51 06 July 2016
It follows industrial action against the operators earlier this year
Passengers using Southern Railway will face further disruption after it announced it was cancelling 341 of its services.
Starting next week, the operator will be axing services including trains on the Metro route to and from Beckenham Junction.
The service currently runs twice per hour and calls at Birkbeck, Crystal Palace and before heading into Lambeth.
Cancellations to the services follow months of dispute between the operator and the rail workers’ union RMT over the introduction of driver-only trains.
Southern passenger services director Alex Foulds said: “We are introducing this temporary weekday revised timetable with reluctance but it is the best thing we can do for our passengers who have been suffering daily cancellations ever since this dispute with the RMT began, for which we are sincerely sorry.
“It should give the majority of our passengers a better, more consistent service that they can plan around.”
Last week, the service was ranked joint-bottom for rail-customer satisfaction.
Mr Foulds said he was “not surprised” with the results of the National Rail Passenger Survey.
He said: “The survey was carried out after a prolonged period of poor performance due to the constraints of London Bridge. The effects of a new timetable introduced in December to improve performance were then lost amidst a series of infrastructure failures which severely affected punctuality and reliability during the survey period.
“These coupled with the after effects of Storm Imogen and two train failures in key locations made for a pretty miserable time for passengers.
“Once through this challenging period we did start to see performance begin to improve, although this has now been overtaken by the recent industrial action.
“We recognise there is much to do and we continue to work hard with Network Rail to improve the performance of our network and our plans to improve customer service on our trains and stations, should ultimately deliver a better experience for all our passengers. We thank them for their patience.”
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