NatWest are closing Biggin Hill and Chislehurst branches

PUBLISHED: 11:58 02 December 2016 | UPDATED: 11:59 02 December 2016

Biggin Hill NatWest

Biggin Hill NatWest


RBS announced the branches will close in 2017

NatWest have decided to close their Biggin Hill, and Chislehurst branches.

The Biggin Hill branch will close on March 7 2017, and Chislehurst on June 29 2017.

A spokesperson for RBS, which owns NatWest, said: “The way people choose to bank with us has changed radically over the last few years. Between 2010 and 2015, mobile and online transactions have increased by over 400% and mobile transactions alone have increased by 1,350%.

“As a result of this change, we have seen the number of transactions in these branches decline since 2011 - Biggin Hill by 20%, and Chislehurst by 33% - and have seen an increase in customers actively choosing to use online and or mobile banking for their day to day banking needs - Biggin Hill by 54%, and Chislehurst by 58%.”

NatWest have extended the time between anouncing their decision and branch closures to six months, after talking to customers affected.

The bank has also created a taskforce of digital experts to support customers, who are uncomfrtable and unfamiliar with online banking, with training and support with digital skills.

They have provided a range of alternative ways to bank, these include:

Online and mobile; Telephone: customers can contact us over the phone, via web-chat and social media; Post Office: We have a national agreement with the Post Office so that our customers can pay money in, take money out, check balances and business customers can get coinage; ATMs; Digital Expert: experts will offer training and support with digital skills; And other branches: Our nearest branch Oxted is 5.19 miles away for Biggin Hill, and Sidcup is 2.16 miles away for Chislehurst.

How will these bank closures affect you? Email with your views.

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