NatWest are closing Biggin Hill and Chislehurst branches
PUBLISHED: 11:58 02 December 2016 | UPDATED: 11:59 02 December 2016
RBS announced the branches will close in 2017
NatWest have decided to close their Biggin Hill, and Chislehurst branches.
The Biggin Hill branch will close on March 7 2017, and Chislehurst on June 29 2017.
A spokesperson for RBS, which owns NatWest, said: “The way people choose to bank with us has changed radically over the last few years. Between 2010 and 2015, mobile and online transactions have increased by over 400% and mobile transactions alone have increased by 1,350%.
“As a result of this change, we have seen the number of transactions in these branches decline since 2011 - Biggin Hill by 20%, and Chislehurst by 33% - and have seen an increase in customers actively choosing to use online and or mobile banking for their day to day banking needs - Biggin Hill by 54%, and Chislehurst by 58%.”
NatWest have extended the time between anouncing their decision and branch closures to six months, after talking to customers affected.
The bank has also created a taskforce of digital experts to support customers, who are uncomfrtable and unfamiliar with online banking, with training and support with digital skills.
They have provided a range of alternative ways to bank, these include:
Online and mobile; Telephone: customers can contact us over the phone, via web-chat and social media; Post Office: We have a national agreement with the Post Office so that our customers can pay money in, take money out, check balances and business customers can get coinage; ATMs; Digital Expert: experts will offer training and support with digital skills; And other branches: Our nearest branch Oxted is 5.19 miles away for Biggin Hill, and Sidcup is 2.16 miles away for Chislehurst.
How will these bank closures affect you? Email firstname.lastname@example.org with your views.
If you value what this story gives you, please consider supporting the Bromley Times. Click the link in the orange box above for details.