More than 1,500 Orpington homes left without gas as water main bursts
PUBLISHED: 13:21 03 January 2013
Around 1,600 Orpington homes were left without heat on Sunday after thousands of litres of water burst into the gas network from a nearby water main.
Specialist equipment has been used to removed 95,000 litres of water so far, with 950 homes serviced by the Southern Gas Networks (SGN) reconnected.
However, hundreds remain without heat and the energy suppliers have now set up an emergency centre at St Michael’s Church, in Crofton Road, where portable electric appliances are available for cooking and heating.
Customers can also expect automatic compensation for the disruption to the service, with £30 being paid for every day and night spent without gas after the initial 24 hour period.
A spokesman for SGN said: “We would like to thank everyone for their continued patience and would like to reassure everyone we are working hard to resolve this situation and restore all supplies as quickly as possible.”
Customers in need of help or advice can call the SGN helpline on 0845 070 1431.