Met Police launch online ‘confidence’ indicator

PUBLISHED: 14:02 05 January 2015 | UPDATED: 17:56 05 January 2015

Can you help the police?

Can you help the police?


The new tools are designed to increase transparency in the force and improve relationships

In a bid to increase transparency about the work of the force and improve their relationship with the people they serve, the Met Police has launched two new online tools.

The confidence dashboard and neighbourhood confidence comparator allow the public to see how well their local police are performing compared to other similar areas and also which Londoners in terms of age and ethnicity have the least confidence in the police.

The confidence dashboard shows confidence at a borough level and between different social groups. In Bromley overall confidence in the police is 66 per cent; the highest confidence being 86 per cent in Richmond and the lowest 49 per cent in Newham. The Dashboard also reveals that since March 2012, confidence in the police has improved across all groups.

Boroughs in London are made up of a wide variety of neighbourhoods and simple borough comparisons do not give the full picture of local confidence levels. Confidence differs across Bromley’s four neighbourhoods, being 68 per cent in north east Bromley, 65 per cent in north west Bromley, 66 per cent in south east Bromley and 78 per cent in south west Bromley.

The neighbourhood confidence comparator groups London’s 108 policing neighbourhoods into 12 types depending upon dozens of economic, demographic and social indicators. North east, south east and south west Bromley are classified as ‘quiet ageing outer’ along with seven other neighbourhoods, with confidence ranging from 61 per cent in Havering Central and South to 78 per cent in south west Bromley. North west Bromley is classified as ‘suburban village’; nine other neighbourhoods come under this type and the confidence levels range from 65 per cent in Redbridge West and north west Bromley to 81 per cent in Twickenham.

Grouping neighbourhoods in this way makes it easier to see clearly which neighbourhoods are alike. It is hoped that police leaders from low confidence neighbourhoods can look to their peers in similar neighbourhoods that score higher on confidence, and borrow ideas for how to improve engagement locally.

The deputy mayor for policing and crime, Stephen Greenhalgh, said: “The mayor and I have been clear - cutting crime is not enough, we need to see a boost in Londoners’ confidence. We know that the police themselves can work to improve confidence by engaging with the public, communicating well and addressing local concerns. For the first time we are giving Londoners a clear picture of confidence in their neighbourhood, and we are challenging local police forces to do better.

“Right now in Bromley, confidence in the police is not as high as we would like, although some parts of the borough have higher confidence scores. We hope these tools will be used by local police leaders to make fair comparisons between similar neighbourhoods in order to learn from areas of London with higher levels of confidence.”

To view the Confidence Dashboard visit

To view the Neighbourhood Confidence Comparator visit

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