Hearing dog charity encourages Bromley businesses to let pooches in

PUBLISHED: 11:31 21 August 2013

Philip Biggs and his hearing dog, Marsh.

Philip Biggs and his hearing dog, Marsh.


More than 80 per cent of deaf people with hearing dogs have been denied access to a shop or restaurant on the UK high streets, according to a survey.

The research, conducted by Hearing Dogs for Deaf People, found that many claimed to have been forcibly escorted from restaurants, sworn at and humiliated.

However, Cafe Nero, in intu Bromley, has been voted a place which allows access to hearing dogs.

Tesco was voted the most accessible supermarket, and Premier Inn topped the poll as the most user-friendly hotel. Elsewhere, Marks & Spencer was put forward as the most accessible department store.

Philip Biggs, Access and Inclusion Manager for Hearing Dogs for Deaf people, said: “Like me, there are hundreds of deaf people in the UK who rely on their hearing dog.

“Not only does Marsh assist me by alerting me to sounds that I cannot hear, but he also increases my independence and confidence in public situations. Therefore, if I am denied entry to a restaurant, cafe or hotel with Marsh, it can be very upsetting and degrading.”

The hearing dog charity are encouraging businesses to take part in ‘Dogtember’ next month, displaying collection boxes and donating a percentage of profits.

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