Carers turn up ‘hours late and wearing pyjamas’ to appointment with resident’s 95-year-old mother-in-law

PUBLISHED: 10:13 02 November 2016 | UPDATED: 10:13 02 November 2016

Ridgeway Drive in Bromley

Ridgeway Drive in Bromley


A Bromley resident has criticised a care firm for its ‘very poor’ standards

A Bromley resident has hit out at a local care company after staff turned up hours late and wearing pyjamas to appointments with his 95-year-old mother-in-law.

James Green, who lives on Ridgeway Drive, said carers from Caremark Bromley were supposed to turn up at 8.30pm to help mother-in-law Elsie Ross into bed - but would sometimes turn up as late as 11pm.

And when the 57-year-old contacted the firm’s call centre to report their absence, staff appeared to have no record of whether or not carers had been sent out to his address.

“They should be ashamed,” he said. “It has happened on four or five occasions. The carers turn up between ten and eleven at night, and I have had to call the call centre. They are turning up in their pyjamas.

“She is lucky enough to live with me and my wife. If it is someone living alone they could be there all night until 9 or 10 o’clock next morning when they have a carer coming.

“We have found out in the past couple of weeks she is going downhill. She has not got any mobility and she can’t walk to the toilet.

“We have had the company for about ten months but they have always been very poor.

“Last time was the final straw. I rang the call centre at 20 past ten and they said ‘I will send someone out’. They haven’t got a system. I said don’t bother, my wife and I will put her to bed.”

Director of Caremark Bromley Sharon Dhillon said the company had apologised to Mr Green and the problems had now been resolved, adding that they had been caused by a member of staff who has now been dismissed.

“He was not doing what he was saying and following through queries. Meetings were set up and no-one had been to them. We have apologised for that,” she told the Bromley Times.

“We have had to dismiss a few carers who were not working professionally. Any carers with issues we have dismissed.

Mrs Dhillon said complaints about the service should have been made to the manager or director of the company.

“We are monitoring the care package very carefully to see if there are any problems,” she added. “We try to speak to them two to three times a week.”

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