Bromley residents ‘missing out on compensation’ by failing to complain

PUBLISHED: 14:53 19 May 2016 | UPDATED: 16:23 20 May 2016

Consumers in Bromley are failing to complain about shoddy service

Consumers in Bromley are failing to complain about shoddy service


Ombudsman Services reveals people are not taking action on shoddy service

Bromley residents are missing out on compensation by failing to lodge complaints about shoddy service, new research reveals.

Some 400,000 complaints were made by people in the borough in 2015 - but 450,000 more could have been made, according to Ombudsman Services, which resolves complaints that have been ongoing for more than eight weeks.

As a result, residents are missing out on having their problems fixed or receiving compensation.

Last year, residents made 234 complaints about their energy suppliers alone - up five per cent from 2014 - with the most common gripes relating to billing issues or problems with transfers.

The company also recorded a further 142 complaints about communications firms.

Chief Ombudsman Lewis Shand Smith said: “We’re still seeing consumers ignore millions of problems each year because they’d rather suffer in silence than go through the perceived hassle of complaining – but it’s not as complex and time-consuming as they might think.

“At a time when it is becoming more expensive to take court action, alternative dispute resolution, including ombudsmen, is an important and growing part of the civil justice system as a whole.

“Those that live in Bromley are actively standing up for their consumer rights, but there’s still more that can be done by businesses to make alternative dispute resolution more accessible. Complaining doesn’t have to mean making a fuss – there’s help out there and we would encourage anyone with an issue to come forward.”

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