Bromley care service ‘thrilled’ after scooping ‘outstanding’ CQC rating

PUBLISHED: 16:31 28 November 2017 | UPDATED: 16:38 28 November 2017

The Masons Hill service has been rated 'outstanding' by the Care Quality Commission. Picture: Care Management Group.

The Masons Hill service has been rated 'outstanding' by the Care Quality Commission. Picture: Care Management Group.


Care workers are celebrating after their service was awarded the highest possible rating from the Care Quality Commission (CQC).

Bromley’s Masons Hill service – run by Care Management Group (CMG) – has been showered with praise, with inspectors calling it “outstanding in empowering people to have as much control over their lives as possible and achieve to the maximum potential”.

Masons Hill, a leading provider of residential care, supported living and domiciliary care provision for people with learning disabilities and complex needs, is one of five CMG services to hold an ‘outstanding’ rating.

Kim Long, Masons Hill’s registered manager, said: “At Masons Hill, we pride ourselves on the high-quality and personalised care provision we deliver, so we are all thrilled.

“The whole team works tirelessly to ensure that the individuals we support are given the care needed, so that each and every person has the opportunity to fulfil their potential and continue to live full and enriched lives.”

Relatives of those living at Masons Hill praised the caring team, who always treat service users “with respect and dignity”, and involve them in decisions about their own care.

The report also noted the variety of initiatives run by the service and CMG – including training courses and annual sports events – and the awards it has been nominated for by the local authority.

Ms Long was described as maintaining a “strong culture of respect, inclusion and empowerment for people at the service”, while Peter Kinsey, chief executive officer of CMG, was commended for taking “an active leadership role in encouraging and monitoring services to develop distinctive personalised care, promote choice and increase social inclusion”.

“We are absolutely delighted,” said Mr Kinsey. “The rating is testament to Kim Long and her fantastic team, who have done such an amazing job at the service.

“At CMG, we are so proud to now have five outstanding services, which is such a huge achievement and we are hugely thankful to all the people who work so hard to help CMG continue to achieve exceptional quality ratings, all whilst providing the young people and adults in our care with high-quality provision.”

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