Southeastern and Southern commuters to benefit from new ‘delay repay’ scheme

08:24 13 October 2016

Southeastern commuters

Southeastern commuters


Passengers will be able to claim if their train is more than 15 minutes late

Commuters who suffer delays on Southeastern and Southern trains are set to benefit from an improved compensation scheme.

Currently, those travelling on either service can only claim refunds on their tickets after a 30 minute delay.

Now, the transport secretary Chris Grayling has cut that down to 15 minutes.

Over the next few months, Southern rail passengers will be the first to benefit from the ‘Delay Replay 15’.

Further changes will be introduced in stages, with Southeastern adopting the scheme.

Under the scheme, passengers will be able to claim 25 per cent of the cost of the single fare for delays between 15 minutes and 29 minutes.

“Above all else, passengers want a reliable train service” said Mr Grayling.

“But when things do go wrong it is vital that they are compensated fairly.

“‘Delay Repay 15’ is a major improvement for passengers and we are working with train companies to make it as easy as possible for passengers to claim their rightful compensation.

“Together with the Consumer Rights Act, this policy shows we are putting passengers first and making sure they receive due compensation for poor service.”

Existing thresholds for 30 minutes and above will remain in place.

Latest news


The firm employs four pupils from Harris Academy, including managing director Alex Henderson


The home has been rated good following a CQC inspection


World War II veterans will be attending the commemorative event


Four fire engines were called to the scene


Candice Brown has been named winner of the last series of The Great British Bake Off to air on the BBC

Most read


Cosmetics, toiletries, vitamins and more. Boots is the number one choice when it comes to purchasing daily essentials.

If you’re obsessed with Apple or just love a good gadget, this is a prize that will blow you away! An incredible £3,333 to spend on Apple goodies! How would you like to be the proud new owner of the Apple Watch?

Digital Edition

Read the Bromley Times e-edition today E-edition

Newsletter Sign Up


Show Job Lists

Family Notices 24

Local business directory

Our trusted business finder