Bromley couple’s wedding anniversary under threat after Channel Tunnel chaos
10:19 19 October 2016
A power failure suspended services
Thousands of passengers suffered major disruption after rail services through the Channel Tunnel were suspended because of a power failure.
The issue affected Eurostar, which runs passenger trains using London St Pancras, and Eurotunnel, which operates freight and car services at Folkestone, Kent.
All services were suspended because of the problem, which emerged at around 2pm.
Some passengers were stuck on trains while others had to wait in long queues at stations.
Services resumed shortly before 6.30pm.
Gary Warburton, 57, and his wife Visha said they had been waiting since 1pm, when they checked in for the cancelled 2.22pm Eurostar service.
The pair, from Bromley, had been hoping to travel on from Paris to Barcelona for their 22nd wedding anniversary.
Mr Warburton, who is hoping see Manchester City play in a Champions League match at the Camp Nou stadium on Wednesday night, said: “They have cancelled our train and offered us the opportunity to rebook or get a refund.
“The only way to do that is online and the website has been overpowered so people have had trouble trying to rebook.
“When we have got through we cannot rebook for today.
“We are not confident - we keep seeing staff returning to their positions and we would like to think all of a sudden it will all go back to how it should be.”
A Eurostar spokesman said: “Our trains are currently delayed because of overhead power supply problems in the Eurotunnel.”
Eurotunnel said: “Our passenger service is temporarily suspended due to a technical fault in the tunnel which is in the process of being resolved.
“We sincerely apologise for the inconvenience this will cause to your journey.”
Those who had tickets for earlier trains were being advised by Eurostar staff to queue and wait to see if they could claim any unfilled seats.
Ten police officers tried to maintain order as queuing passengers bunched when boarding started, with anger from some people at perceived queue-jumping.